Privacy Policy

Effective date: October 31, 2026

HanCutE (the “App”) processes personal information as described below.

1. Information we process and why

Information	Purpose
Inquiry text, optional image attachments, replies and follow-up messages, inquiry access tokens, device model, OS and App version	Responding to inquiries
Request IP address, time and requested function	Preventing excessive requests and abuse
App usage events, App and device information, and SDK identifiers	Understanding App usage
Error and crash reports, App and device information, and SDK identifiers	Diagnosing errors and improving stability
Advertising identifiers, device information, ad interactions and advertising privacy choices	Providing ads and managing privacy choices
App version, device information and Firebase installation ID	Checking for updates and managing App settings
Android ML Kit device and App information and SDK performance and usage data	Diagnostics and maintenance of face detection

Photos edited in the App and face detection results are processed on your device. Images you attach to an inquiry or share with another app are transmitted as requested.

2. Retention and deletion

• We generally retain inquiries, replies and attachments for one year after the inquiry is resolved, then delete them.
• Request-limiting IP records are periodically removed after one hour.
• Firebase Analytics is configured to retain event data for two months and user data for 14 months; new activity may reset the user-data retention period. Standard aggregated reports are not subject to the same setting. Crashlytics retains crash reports for 90 days before starting deletion.
• Inquiry backups and operator notification emails may also contain personal information. No fixed automatic deletion period is configured for backups.

Deleting the App does not automatically delete inquiries stored on the server. To request deletion, contact us below.

3. Service providers and international processing

Provider or service	Purpose
Google: Firebase, AdMob, UMP and Android ML Kit	Usage analytics, crash diagnostics, App settings and updates, advertising and SDK diagnostics
Cloudflare R2	Server backup storage
Resend	Sending inquiry notifications to the operator
Vercel	Hosting inquiry administration features

Inquiries are processed on an operator-managed server in South Korea. Use of the services above may involve international transfers. The Cloudflare R2 backup location is displayed as Asia-Pacific; the actual storage country is not specified. Resend stores data in the United States.

4. Your rights and choices

You may request access to, correction or deletion of your personal information, or suspension of its processing. We use the minimum information necessary to identify an inquiry. Do not post your inquiry access token publicly.

Usage analytics and crash reporting are on by default and can be turned off separately in App Settings. Some crash-reporting settings may take effect the next time the App starts. Where required, you can use the advertising privacy choices menu shown in App Settings.

5. Security and children

Connections between the App and server are encrypted, and access to inquiries and attachments is restricted. Where parental consent is required to process a child’s personal information, applicable law applies.

6. Privacy contact

• Privacy officer: Taehyung Kim
• Email: choir0118@gmail.com
• Korea Privacy Center: privacy.kisa.or.kr, 118
• Personal Information Dispute Mediation Committee: kopico.go.kr, 1833-6972

We will announce changes to this policy in the App or on this page.

• Current version: 1.4
• Effective date: October 31, 2026